SuggestionBox is an application that businesses, organizations and non-profits can use to gather feedback from the public. It is an easy and automated way for organizations to listen to their customers, understand how their customers feel, respond to their questions and concerns, and connect with them. SuggestionBox is also an accessible way for customers to connect with businesses as well. The beauty of the SuggestionBox application is that it strives to make sure that the connection between the customer and company is not broken. Oftentimes, customers can feel that their feedback evaporates into a void and no one addresses their concerns. SuggestionBox works to make customers feel like their opinion is being noticed and that the organization cares. This in turn makes the customer service management process easier and more effective for organizations. SuggestionBox also has collaboration tools built into its packages so companies can work with their base on improvements or issues. Also SuggestionBox makes it easy for companies to promote their personal SuggestionBox.com page through sub-domains, customization features and a growing community of "suggesters."Show more screenshots »
The SuggestionBox.com team is made up of about 10 individuals and is based out of San Diego, California. They have been features on TV shows such as ABC 7 News and San Diego 6 News. The site has also been features in such publications as Women's World, TechCrunch and now AppAppeal.com! The site is in "Beta" mode right now, and is growing its own customer base and popularity.
SuggestionBox seems different since it intends to help both the customers and the companies communication better with one another. Some applications simply focus on making customer service more manageable for the companies, and others are simply an outlet for customers to complain without intending for a true resolution. SuggestionBox is different because they do not want the company to drop the ball and they want the customer to walk away from the interaction feeling taken care of and with a good opinion of the organization. Additionally, the site has many unique features to its system including the ability to customize the application, tailor it to the company's motif and maintain open communication lines with the customer.
Navigating through the SuggestionBox site is very simple to do and they have made it very easy and intuitive for organizations to setup their own suggestion box and communication lines with their customers. Customers will find that using the SuggestionBox platform is very straight-forward and the entire system is customer-focused. Nothing is complicated here. SuggestionBox is just a simple, basic and engaging way for large organizations to communicate with and receive feedback from their clients. The only issue noted was that customers need to register to use the SuggestionBox features. Although the process for customers is pretty quick, some may be discouraged from expressing their concerns if they have to sign up for an account.
Customers, or users who want to interact with companies on SuggestionBox, can register for a SuggestionBox account by visiting: http://www.suggestionbox.com/accounts/register/individual/
Companies who want to signup for the service and setup their own suggestion box can do so by starting at: http://www.suggestionbox.com/solution/pricing/
Companies will have a bit longer process to sign up and will need to include their names, contact information and billing information.
Customers can register for SuggestionBox for free.
SuggestionBox for companies costs $$49.50 per month. This is the price per suggestion box with 1 internal user each. Companies can add access for additional internal users for $9.95 each. SuggestionBox offers a 30 day free trial of its service for companies. Additionally, there are no contracts and a money-back guarantee.
SuggestionBox is ideal for any company who is interested in maintaining excellent customer relations, but needs help with implementing a foolproof system that does so. SuggestionBox ensures that companies can stay connected to their customers and not lose track of issues and follow them through to resolution. For customers, SuggestionBox makes it easy for them to communicate with companies and ensure that their messages are directed to the best departments and should hopefully be resolved.